Frequently Asked Questions

Everything you need to know about your MiLi electronics and orders.

What is the standard shipping timeframe for MiLi products?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Does MiLi offer a warranty on electronic devices?

Yes, all MiLi electronics come with a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions.

What is your return policy for opened items?

We offer a 30-day return policy. If the item is opened but in original condition with all accessories, you are eligible for a full refund minus a small restocking fee.

Are MiLi power banks and chargers certified for safety?

Absolutely. All our charging products are UL, CE, and RoHS certified, featuring built-in protection against overcharging, overheating, and short circuits.

Do you ship internationally?

Yes, MiLi ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.